Enterprise 8 min read

A rewards marketplace and coalition loyalty platform for retail and malls

Cross-brand redemption. Brand-funded rewards. GV loyalty. Dynamic rewarding. Built for shopping malls and retail brand groups that want their points currency to feel real.

42%avg upliftchurn reductionwith AI win-backSource: Fundle.ai 2026 benchmarks
Fundle.ai 2026 benchmark — built on 1.33Cr+ Indian retail members

Why most rewards programmes feel cheap

A points programme with one in-house catalogue redeemed at 12% earn rate feels like nothing. A rewards marketplace — where points unlock real value across 50+ brand partners, gift vouchers, experiences and curated offers — feels like an asset. The difference is design and partner depth, not the points balance. Fundle's rewards marketplace module ships a partner network, GV (gift voucher) inventory, brand-funded reward orchestration and a dynamic rewarding engine that prices each redemption in real time based on margin and inventory.

Coalition loyalty for shopping malls

Shopping malls hold the strongest position to run coalition loyalty in India: an identified shopper visits 4-8 stores per trip across multiple brand groups. A coalition programme — where points earned at brand A redeem at brand B — turns mall footfall into a multi-brand revenue engine. Fundle's coalition module handles cross-brand reconciliation, brand-level reporting, and the commercial terms (brand-funded vs. mall-funded vs. shared) automatically.

What sits inside the Fundle rewards marketplace

  • Partner rewards network — 50+ brand partners with API redemption
  • Gift voucher (GV) inventory — instant-issue and Razorpay / Pine Labs delivery
  • Brand-funded rewards — campaigns where a brand pays for the reward
  • Dynamic rewarding engine — real-time reward selection per shopper
  • Cross-brand redemption — earn at A, redeem at B with auto-reconciliation
  • Experiential rewards — events, screenings, restaurant reservations
  • Smart rewards engine — AI selects the right reward at the right moment

How brands and malls fund this

The strongest coalition programmes are mostly funded by the brands themselves — not the mall. Fundle's commercial framework supports brand-funded rewards as a first-class revenue line: brands pay the mall per redemption, per qualified visitor, or per campaign delivered. The mall takes a marketplace fee. This turns a cost centre (loyalty) into a P&L line (retail media + rewards marketplace).

Related resources

Looking for more? Open the Industries menu to browse playbooks by sector, brand or mall.

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