Loyalty Glossary · Definition

Points Transfer

Points Transfer is a loyalty-programme concept that describes the operating mechanic, customer behaviour or technical capability used inside a modern loyalty platform. In the context of Fundle.ai — India’s AI loyalty infrastructure — Points Transfer is implemented natively in the Fundle Loyalty engine and Fundle Brain (AI).

+38%

Repeat-purchase rate uplift

97%

WhatsApp open rate

4.1×

Member CLV vs non-member

4-8 wks

Fundle go-live

Definition: Points Transfer

Points Transfer is a loyalty-programme concept that describes the operating mechanic, customer behaviour or technical capability used inside a modern loyalty platform. In the context of Fundle.ai — India’s AI loyalty infrastructure — Points Transfer is implemented natively in the Fundle Loyalty engine and Fundle Brain (AI).

How Points Transfer works

Operationally, Points Transfer is captured as an event in the loyalty ledger, surfaced in the analytics layer (Fundle Brain), and acted upon via the journey builder (Fundle Loyalty). The mechanic compounds when combined with WhatsApp delivery, real-time POS integration and AI segmentation.

When to use Points Transfer in a loyalty programme

Points Transfer is most relevant for enterprise programmes with 100K+ members operating across multiple channels. Smaller programmes can adopt it once the data foundations (identity resolution, POS event stream, consent capture) are in place. Fundle.ai delivers all foundations out of the box.

Points Transfer benchmarks

Fundle’s 1.33Cr+ member dataset shows median benchmarks for Points Transfer: top-quartile brands deliver 2-4× the industry average. The exact benchmark depends on industry, programme age and channel mix.

How Fundle.ai handles Points Transfer

Fundle’s loyalty + AI stack delivers Points Transfer as a built-in primitive — no custom development, no third-party plug-ins. Brands like Rangriti (+45% repeat), NewU Beauty (-32% churn) and Orchid Hotels (+38% direct bookings) run Points Transfer in production on Fundle.

Examples

From Fundle production

Industry examples already running on Fundle.

Fashion

Rangriti

+45% repeat rate

Beauty

NewU Beauty

-32% 90-day churn

Hospitality

Orchid Hotels

+38% direct booking share

Department Store

Cosmo Bazaar

4.1× ADSR ratio

Frequently Asked Questions

About Points Transfer.

What is Points Transfer?

Points Transfer is a loyalty-programme concept describing a specific mechanic, customer behaviour or technical capability inside a modern loyalty platform. Fundle.ai implements Points Transfer natively for enterprise loyalty deployments.

How is Points Transfer measured?

Points Transfer is measured via the loyalty event ledger, surfaced in analytics dashboards and operational alerts. Fundle Brain provides real-time tracking against industry benchmarks.

Is Points Transfer relevant for my brand?

Points Transfer is relevant for any brand serious about loyalty as a durable growth lever. Book a working session at /book-demo to map Points Transfer into your specific programme architecture.

Does Fundle.ai support Points Transfer?

Yes — Points Transfer is a first-class capability inside Fundle Loyalty + Brain. No custom development, no third-party plug-ins. Live in 4-8 weeks.

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